The Trusted Hands Pledge

  1. We pledge to treat every client with respect, dignity, compassion, empathy and warmth.
  2. We pledge to listen to each client’s needs and match them with the caregiver that will best fit their requirements, match their personality and provide the best service.
  3. We pledge to make the goal of staying at home a reality for each client, for as long as they possibly can.
  4. We pledge to only provide the most qualified in-home care providers and to ensure they have thorough background checks.
  5. We pledge to place quality at the top of our service delivery goals.
  6. We pledge to monitor client’s feedback on an on-going basis and ensure their needs are being met and to respond promptly to each and every issue that arises.
  7. We pledge to keep our organizations in good standing with the National Association of Homecare and Hospice as well as the Better Business Bureau.